1. GENERAL PROVISIONS
1.1 The Online Shop located at the internet domains of www.anpiyo.pl, www.anpiyo.com, www.aniaiubrania.pl, is managed by Anna Piecunko, registered under the following address:, UK e-mail: email@example.com, further referred to as the Seller.
1.2 The Seller is the administrator of the data base collected for the realization of actions regulated by the hereby stated Terms and Conditions. Personal data are processed exclusively to perform actions necessary to complete an Order. The personal data are filled in voluntarily. Each person who has given their personal data to the Seller has permanent access to the content of the data provided and is entitled to correct and update it.
1.3.1 WORKING DAY – one day within the period between Monday and Friday, without holidays.
1.3.2 CLIENT – a natural person who has full capacity to enter into legal transactions, and under circumstances described by the law, also a natural person who has limited capacity to enter into legal transactions; a legal person; an organisation without a legal person status which is granted capacity to enter legal transactions by the law, who has concluded or is willing to conclude a Sales and Purchase Agreement with the Seller.
1.3.3 PRODUCT – an object available for purchase in the Online Shop which is the subject of Agreement between the Client and the Seller.
1.3.4 TERMS AND CONDITIONS – the hereby stated terms and conditions of the Online Shop.
1.3.6 SELLER – Anna Piecunko, registered in UK under the followin address: e-mail: firstname.lastname@example.org
1.3.7 SALES AND PURCHASE AGREEMENT– the agreement of selling and purchasing the Product made between the Client and the Seller with the use of the Online Shop.
1.3.8 ORDER – a statement of intent of the Client, sent via e-mail, aiming at direct conclusion of Sale and Purchase Agreement with the Seller.
2. CONDITIONS OF THE SALE AND PURCHASE AGREEMENT
2.1 Concluding a Sale and Purchase Agreement between the Client and the Seller is preceded by sending an e-mail by the client to email@example.com with date of order, name of the Product, number of pieces ordered, price and contact data: e-mail, phone number, billing address and delivery address.
2.2 The price of the Product is displayed on the website of the Online Shop includes taxes. The Client is informed on the Online Shop website about the total price of the purchased Products, with taxes, plus delivery costs (including transport, delivery and postal services) as well as any additonal costs. In case the total price cannot be estimated, the Client is informed about the obligation of paying the costs resulting from the purchase.
2.3 After the Order is sent the Seller immediately confirms receiving the Order and accepts it to execution. Confirmation of receiving the Order and accepting it for execution is sent to the e-mail address provided by the Client, which the Client used to send the Order. The confirmation includes at least the statement of the Seller about receiving the Order and accepting it to execution, as well as confirmation of concludion the Sale and Purchase Agreement. The moment the Client receives the abovementioned e-mail, the Sale and Purchase Agreement becomes concluded.
2.4The content of the Sale and Purchase Agreement is saved, secured and made accessible by
1) providing access to the Terms and Conditions on the Online Shop website and
2) sending the Client an e-mail mentioned in pt 2.3.
3. WAYS AND DATES OF PAYMENT FOR THE PRODUCT
3.1 Seller provides the Client with the following ways of payment:
3.1.1 Payment on delivery
3.1.2 Through a bank transfer in advance
3.1.3 Cash payment at personal collection of the Product from the Seller
3.2 Date of payment:
3.2.1 If the Client chooses bank transfer, the Client is obliged to send the money within 3 calendar days from the moment of concluding the Sale and Purchase Agreement.
3.2.2 If the Client chooses bank transfer, the Client is obliged to send the money within 3 calendar days from the moment of concluding the Sale and Purchase Agreement.
3.2.3 If the Client chose payment by cash at collecting the Product personally from the Seller, the Client is obliged to pay as they collect the Product.
4. COSTS, WAYS AND DATES OF DELIVERY AND COLLECTION OF THE PRODUCT
4.1 The Client shall be charger for the delivery of the Product, unless the Sale and Purchase Agreement states otherwise. The cost of delivery (including transport, delivery and postal services costs) is presented on the website of the Online Shop in the tab “Delivery and payment”
4.2 Collecting the Product personally by the Client is free of charge.
4.3 The Seller provides the Client with the following ways of delivery and collecting of the Product:
4.3.1 Delivery by post, payment on delivery
4.3.2 Delivery by courier, payment on delivery
4.3.3 Personal collection of the Product from the Seller from the following address: , – Monday-Friday between10:00 – 19:00 and Saturdays between 10:00 – 15:00 (with the exception of public holidays). The date and hour of collection need to be previously agreed upon and confirmed with the Seller via e-mail.
4.4 The Product will be delivered to the Client within 15 Working Days. The period is estimated as follows:
4.4.1 If the choice of payment was by bank transfer – from the date the payment made by the Customer is credited to the bank account or the billing accountof the Seller.
4.4.2 If the choice of payment was on delivery – from the date of concluding the Sale and Purchase Agreement.
4.5 The date by which the Product shall be ready for collection, if the Client chooses to collect the Product personally is within 15 Working Days. The Client shall be additionally informed about the Product being ready for collection. The period of preparing the Product is estimated as follows:
4.5.1 If the choice of payment was by bank transfer – from the date the payment made by the Customer is credited to the bank account or the billing accountof the Seller.
4.5.2 If the choice of payment was at delivery – from the date of concluding the Sale and Purchase Agreement.
5.1 The basis and range of Seller’s responsibility towards the Client, in case the Product is physically damaged or has a legal fault (warranty), are regulated by the general law, especially the Civil Code acts.
5.2 The Seller is obliged to deliver the Product free of any faults.
5.3 Complaint can be lodged by the Client in written form to: , or via e-mail to: firstname.lastname@example.org
5.4 It is advised to provide the following information in the letter of complaint: (1) description and circumstances of the complaint, especially the type of fault and the moment it appeared; (2) the demand about conditions of fulfilling the Sale and Purchase Agreement or declaration of a discount, or declaration of withdrawal, and (3) contact data of the person lodging the complaint. All this will facilitate the consideration of the complaint by the Seller. The above requirements should be considered as recommendations and will not influence the effectiveness of the complaint lodged, with exclusion of the description of the fault.
5.5 The Seller will address the complaint immediately, not later than 14 days after receiving the complaint. Lack of addressing the complaint on the side of the Seller signifies that the Seller has accepted the complaint.
5.6 The Client who uses the right of warranty is obliged to send the faulty Product to the Seller, to the following address: . The Seller will cover the delivery costs.
6. EXTRAJUDICIAL WAYS OF DEALING WITH COMPLAINTS AND PURSUING CLAIMS AND THE RULES OF ACCESSING THESE PROCEDURES
6.1 Detailed information about possibilities of executing extrajudicial procedures of dealling with complaints and pursuing claims by the Client who is a consumer, as well as rules regulating access to these procedures are available at the local (municipal) Consumer Ombudsman’s offices, social organizations dealing with consumer’s rights, the Voivodship Inspectorate for Trade Inspection, on the websites of the abovementioned institutions, as well as at the following links to the Competition and Markets Authority, website: https://www.gov.uk/government/organisations/competition-and-markets-authority
6.2 The Client, who is a consumer, holds all the following rights to access extrajudicial procedures of dealing with complaints and pursuing claims.
7. THE RIGHT OF WITHDRAWAL
7.1 The consumer who has concluded the distance agreement can withdraw within 14 days without stating the reason or paying any costs, apart from the costs described in pt. 7.8 of the Terms and Conditions. To withdraw within the stated period it is sufficient to send a written withdrawal within 14 days after concluding the Agreement. The withdrawal can be sent to:, or to: email@example.com via e-mail.
7.2 A sample form of withdrawal is included in the Annex No 2 to the Consummer Rights Act, as well as in the pt 9 of the Terms and Conditions. Using the form is nonobligatory.
7.3 The withdrawal period shall start from the moment of receiving the Product by the Client or a third party appointed by the Client, other than the delivery service provider. In case of an Agreement: (1) on many Products delivered seperately, in series or in parts – from the moment of delivering the last Product, series or parts, or (2) on regular delivery of Products within a declared period – from the moment of delivering the first Product.
7.4 In case of withdrawal from the distance agreement the Agreement shall be considered as not concluded.
7.5 Not later than within the 14 days from the day of receiving the information about the Client’s withdrawal the Seller is obliged to immediately refund any payment for the Product made by the Client, including delivery costs (except additional costs resulting from the chosen type of delivery other than the basic type available in the Online Shop). The Seller will refund the payment the same way, as it was received, unless the Client agreed to receive refund by other means, without any costs on their part. If the Seller did not offer collecting the Product from the Client, they can wait with the refund until the moment of collecting the Product or receiving a receit stating that the Client has returned the Product via delivery services, depending on which will occur earlier.
7.6 The consumer is obliged to return the Product to the Seller or to the person assigned by the Seller to collect the Product not later that within 14 days after withdrawal, unless the Seller offered to collect the Product. To keep the deadline it is enough to send the Product before the end date. The Product can be returned to the following address: .
7.7 The consumer will be held responsible for lowering the value of the Product by using it in ways exceeding the function, nature and qualities of the Product.
7.8 Possible costs of the Client related to withdrawal:
7.8.1 If the consumer had chosen other type of delivery than the most basic one available in the Online Shop, the Seller is not obliged to refund the costs of delivery.
7.8.2 The consumer is obliged to pay the cost of returning the Product.
8. THE FINAL PROVISIONS
8.1 The Agreements are concluded through the Online Shop in Polish.
8.3 Changing Terms and Conditions:
8.3.1 The Seller reserves the right to introduce changes in the Terms and Conditions for justified reasons like: changes in the law; changes in the types of delivery and payment – to the extent to which such changes would influence fulfilling the Terms and Conditions.
8.3.2 Changes in the Terms and Conditions will not regard the consumer rights of the Clients who became consumers before the changes of the Terms and Conditions have been introduced. The changes of the Terms and Conditions will not influence the accepted Orders and the Sales and Purchase Agreements that are being executed or have been concluded.
8.4 In all matters not covered in these Terms and Conditions, applicable shall be the provisions of general UK law, in particular the provisions of the Civil Code; as well as other laws applicable.
8.5 The hereby stated Terms and Conditions are not aimed at limiting or denying any consumer rights resulting from the general law, any doubts shall be concidered in favour of the consumer. In case of any incompatibilities of the hereby stated Terms and Conditions with the provisions of the Act on Consumer’s Rights, the latter provisions shall take precedence before the Terms and Conditions.
9. THE EXAMPLE FORM OF WITHDRAWAL
(ANNEX NO. 2 IN THE CONSUMER’S RIGHTS ACT)
The example form of withdrawal (the form shall be filled and sent only if the Client wishes to withdraw the agreement)
- I/We(*) hereby inform about my/our withdrawal from the Sales and Purchase Agreement regarding the following Products (*) / Agreement of Delivering the following Products (*) / Agreement of Producing the following Products (*) / Agreement on a following service (*)
- Date of concluding Agreement(*)/Receiving the Product(*)
- Name and Surname of the Consumer(s)
- Address of the Consumer(s)
- Signature of the Consumer(s) (only if sent via post)
(*) Delete as appropriate